Refunds , Cancellations & Remedial plans

Effective Date: [12/08/2023]

Thank you for shopping with Digital Sell. Before making a purchase, please read our Refunds and Cancellations Policy carefully.

1. General Policy

Digital Sell does not offer refunds or cancellations on any products or services once a purchase has been completed. All sales are considered final.

2. Exceptions to the Policy

We understand that certain situations may arise where a refund or cancellation may be necessary. Refunds or cancellations may be granted under the following circumstances:
- Technical Issues: If you experience a technical issue with a product or service that cannot be resolved by our support team within a reasonable timeframe, you may be eligible for a refund or exchange.
- Misrepresentation: If the product or service you purchased is found to be significantly different from its description, you may be eligible for a refund or exchange.
- Duplicate Purchase: If you accidentally purchase the same product or service more than once, you may be eligible for a refund on the duplicate charge.

3. Requesting a Refund or Cancellation

To request a refund or cancellation, please contact our customer support team at [ hindigyaninfo@gmail.com ] within 7 days of your purchase. Please provide your order number, details of the issue, and any supporting evidence.

4. Processing Time

Refunds or cancellations, if approved, will be processed within 14 business days. The refund will be issued to the original payment method used for the purchase.

5. Non-Refundable Items

Certain items and services are not eligible for refunds or cancellations under any circumstances. These include, but are not limited to:
- Digital products that have been downloaded or accessed.
- Services that have been fully rendered.
- Custom or personalized orders.

6. Chargebacks

Initiating a chargeback without contacting us to resolve the issue may result in the suspension or termination of your account. We encourage you to reach out to our support team for assistance before taking such action.

7. Changes to this Policy

Digital Sell reserves the right to modify or update this Refunds and Cancellations Policy at any time without prior notice. Changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically.

By making a purchase on Digital Sell, you acknowledge that you have read, understood, and agreed to this Refunds and Cancellations Policy.

If you have any questions or concerns, please contact our support team at [itvulture@gmail.com].

This policy should cover the necessary terms for your website, Digital Sell, while also providing flexibility for special cases where a refund or cancellation might be necessary.

Remedial plans and preventive measures

Here are some remedial plans and preventive measures that Digitalsell (digitalsell.in) has implemented to control fraud and chargebacks, tailored to our business model of selling online website source code and digital products:

1. Clear Refund Policy and Terms of Service

We have a strict no-refund policy clearly stated on our website and during the checkout process.
Customers are required to acknowledge and agree to our terms before completing the purchase, which explicitly states that refunds are only provided in cases of technical errors or failed downloads.

2. Detailed Product Descriptions

We provide comprehensive descriptions of our digital products, including features, requirements, and limitations, to ensure customers know exactly what they are purchasing.
This reduces the likelihood of misunderstandings or false expectations that could lead to chargebacks.

3. Download Confirmation and Delivery Proof

Upon successful payment, customers receive an instant download link and a confirmation email with details of the purchased product.
We maintain logs of all downloads, including timestamps and IP addresses, to serve as proof of delivery in case of disputes.

4. Two-Factor Authentication (2FA) for High-Risk Transactions

For high-value transactions or suspicious activities, we implement 2FA to verify the customer’s identity and ensure the transaction is legitimate.

5. Fraud Detection Tools

We use fraud detection tools integrated with our payment gateway to identify and block suspicious transactions, such as those from high-risk IP addresses or using stolen card details.
Transactions flagged as high-risk are manually reviewed before approval.

6. Customer Support and Dispute Resolution

We provide 24/7 customer support to address any issues related to downloads or technical errors.
In case of disputes, we proactively communicate with customers to resolve their concerns before they escalate to chargebacks.

7. Limited Access to Downloads

Customers are allowed to download the product only once or a limited number of times (e.g., 2-3 attempts) to prevent misuse.
After the limit is reached, they must contact support for assistance, which helps us monitor and control unauthorized usage.

8. Watermarking and Licensing

Our source code and digital products are embedded with unique identifiers or watermarks to track unauthorized distribution.
We provide a license agreement with each purchase, outlining the permitted usage and restrictions, which helps deter misuse.

9. Regular Monitoring of Transactions

We regularly monitor transaction patterns to identify unusual activities, such as multiple purchases from the same IP address or card in a short period.
Suspicious transactions are flagged and investigated before processing.

10. Chargeback Alerts and Rapid Response

We are subscribed to chargeback alert services to receive early notifications of disputes.
This allows us to respond quickly with evidence (e.g., download logs, customer communications) to resolve disputes in our favor.

11. Educating Customers

We provide a FAQ section and tutorials on our website to help customers understand how to use the purchased products effectively.
Clear instructions are provided to avoid misunderstandings that could lead to chargebacks.

12. Blacklisting Fraudulent Users

Customers who file false chargebacks or engage in fraudulent activities are blacklisted from making future purchases on our platform.
Their details are shared with our payment gateway to prevent them from exploiting other merchants.

By implementing these measures, Digitalsell ensures a secure and transparent transaction process, minimizing the risk of fraud and chargebacks while protecting both our business and our customers.

Let me know if you need further details!

Best regards,
Rohit Kumar
Owner & Founder
Digitalsell
+91 7903243258
digitalsell.in